Terms of service
TERMS OF SERVICE
Last updated: [1/12/26]
Welcome to Equora. By accessing or using our website (the “Site”), purchasing products from us, or interacting with our services (collectively, the “Services”), you agree to be bound by the following Terms of Service (“Terms”). Please read them carefully.
If you do not agree to these Terms, please do not use our Services.
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1. GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (excluding credit card information) may be transferred unencrypted and involve transmissions over various networks. Credit card information is always encrypted during transfer.
You agree not to reproduce, copy, sell, or exploit any portion of the Services without written permission from us.
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2. ONLINE STORE TERMS
By using this Site, you confirm that you are at least the age of majority in your state or province of residence.
You may not use our products for any illegal or unauthorized purpose. You may not transmit any worms, viruses, or malicious code.
Violation of any of these Terms may result in termination of your access to the Services.
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3. PRODUCT INFORMATION
We sell dietary supplement products. These products are not intended to diagnose, treat, cure, or prevent any disease. Statements on this Site have not been evaluated by the FDA.
Product packaging, labeling, and ingredient sourcing may vary depending on availability and compliance with international manufacturing standards.
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4. ORDER PROCESSING & SHIPPING
Processing Time
Orders are processed within 1–3 business days. Processing times may extend during high-volume periods (e.g., holidays).
Shipping Timeframes
Standard U.S. shipping takes 7–15 business days via economy shipping.
Shipments to remote areas (such as Hawaii and Alaska) may require an additional 2 business days.
Fulfillment Location
Orders are shipped from our international fulfillment center in partnership with certified manufacturing and logistics providers.
Tracking
All orders include tracking. Tracking updates may experience minor delays during transit.
Lost or Missing Packages
If tracking shows delivered but you did not receive the package, contact us and we will resend the order at no additional cost.
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5. RETURNS & REFUNDS
We offer a 90-day return policy.
You may return opened or unopened items for any reason. Returned items must be shipped back to us to receive a refund.
Refunds are processed within 2–3 business days after your return is received, and you will receive an automated confirmation email.
We may issue full or partial refunds for delayed shipments at our discretion.
We offer resends or refunds for:
• Lost items
• Damaged items
• Incorrect items
• Customer dissatisfaction
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6. SUBSCRIPTIONS
We offer 3-month, 6-month, and 9-month subscription cycles.
Subscriptions renew automatically unless canceled. You may cancel at any time.
If you forget to cancel before renewal, you have a 2-day grace period to notify us. We will cancel and refund the renewal payment.
Subscription shipping times follow the same timelines as standard orders.
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7. ACCURACY, COMPLETENESS & TIMELINESS OF INFORMATION
We are not responsible if information made available on the Site is inaccurate, incomplete, or outdated. The material is provided for general information only.
We reserve the right to modify the content of the Site at any time.
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8. MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right to modify or discontinue the Service at any time without notice.
We shall not be liable for any modification, price change, suspension, or discontinuation of the Service.
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9. BILLING & ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us.
You agree to provide current, complete, and accurate purchase and account information for all orders.
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10. THIRD-PARTY SERVICES
We may use third-party providers (e.g., payment processors, logistics partners). These providers have their own privacy and terms, and we are not responsible for their policies.
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11. PERSONAL INFORMATION
Your submission of personal information through the Site is governed by our Privacy Policy.
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12. ERRORS, INACCURACIES & OMISSIONS
Occasionally there may be information on our Site that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, or stock availability.
We reserve the right to correct any errors at any time without prior notice.
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13. PROHIBITED USES
You are prohibited from using the Site:
• For unlawful purposes
• To violate regulations or laws
• To infringe on intellectual property
• To harass or harm others
• To upload malicious code
• To interfere with the security or functionality of the Services
We may terminate your use of the Services for violating any prohibited use.
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14. DISCLAIMER OF WARRANTIES
We do not guarantee that:
• The Service will be uninterrupted
• The Service will be error-free
• Results from using the Service will be accurate or reliable
You agree that use of the Service is at your sole risk.
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15. LIMITATION OF LIABILITY
To the fullest extent permitted by law, Equora shall not be liable for any damages arising from your use of the Services or products, including indirect or consequential damages.
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16. INDEMNIFICATION
You agree to indemnify and hold harmless Equora, employees, partners, and affiliates from any claim arising from your breach of these Terms or your violation of any law or third-party rights.
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17. SEVERABILITY
If any provision of these Terms is determined to be unlawful or unenforceable, the remaining provisions shall continue in full effect.
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18. TERMINATION
These Terms remain effective unless terminated by either party. You may terminate by discontinuing use of the Site.
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19. GOVERNING LAW
These Terms are governed by and construed in accordance with the laws of the United States, without regard to conflict-of-law principles.
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20. CONTACT INFORMATION
Questions about the Terms of Service may be sent to us at:
info@tryequora.com