Shipping Policy

Processing Times
Orders are processed within 1–3 business days. During holiday periods or high volume, processing may take slightly longer.

Shipping Times
We offer economy shipping through SDH Express.
Standard delivery time within the United States is 7–15 business days (excluding weekends and holidays).

Please allow an additional 2 business days for remote locations such as Hawaii and Alaska.

Tracking Information
All orders include tracking.
Tracking updates may experience minor delays during international transit, but orders typically arrive within the estimated delivery window.

Where We Ship From
Your order ships from our international fulfillment center, which allows us to keep inventory in stock and deliver efficiently to customers across the U.S.

Lost, Stolen, or Missing Packages
If your tracking shows delivered but you did not receive your package, contact us and we will resend your order at no cost.

Customs & Duties
All customs fees and import duties (if any) are covered by us. You will not incur any additional charges.