Shipping Policy
Last updated: October 10, 2026
Where We Ship
We currently ship to addresses in the United States only.
Processing Time
Orders are processed and shipped within 1–3 business days (Monday–Friday, excluding U.S. holidays). During holidays or periods of high volume, processing may take slightly longer.
Delivery Time
Most U.S. orders arrive about 10–14 days after you place your order. Please allow up to 2 additional business days for Hawaii, Alaska, and other remote locations. Delivery times are estimates, not guarantees, and can be affected by carrier delays, weather, and holidays.
Shipping Cost
- Orders under $100: flat $10 shipping
- Orders of $100 or more: free shipping
The shipping cost for your order is shown at checkout before you pay. Taxes, where applicable, are calculated at checkout.
Tracking
Every order includes tracking. You will receive an email with your tracking number once your order ships. Tracking may take 24–48 hours to show updates after it is first issued. If your order ships in more than one package, you will receive tracking for each.
Address Accuracy
Please double-check your shipping address at checkout. If you need to change it, email info@tryequora.com right away. We cannot change an address after an order has shipped. If a package is returned to us because of an incorrect or incomplete address, contact us and we will help get it re-sent.
Delayed Orders
If we are unable to ship your order within 30 days of the date you placed it, we will notify you and give you the option to cancel for a full refund or agree to a new shipping date.
Lost, Stolen, or Missing Packages
If your tracking shows delivered but you did not receive your package, or your package appears lost, email us at info@tryequora.com with your order number. We will resend your order at no cost or refund you, whichever you prefer.
Contact Us
Equora
1164 Bishop St, Ste 940 #467, Honolulu, HI 96813, United States
info@tryequora.com