Returns & Refund Policy
Last updated: October 10, 2026
90-Day Money-Back Guarantee
We want you to love Equora MagniFreeze. If you are not satisfied for any reason, you have 90 days from the date your order is delivered to ask for a full refund. You do not need to return the product. Keep it, use it up, or give it away.
How to Request a Refund
- Email us at info@tryequora.com within 90 days of delivery.
- Include your order number and the name or email used at checkout. You do not need to give a reason.
- We will confirm your refund by email, usually within 2 business days.
What You Get Back
You will receive a full refund of the amount you paid for the order, including any shipping charged, to your original payment method. Refunds are issued within 2–3 business days of approval. Your bank or card issuer may take an additional 5–10 business days to show the credit. You will receive a confirmation email once your refund has been issued.
This guarantee applies to orders placed directly on tryequora.com.
Lost, Damaged, or Incorrect Orders
If your package is lost, arrives damaged, or contains the wrong item, email us at info@tryequora.com within 90 days of the delivery date (or the estimated delivery date if it never arrived). Include your order number and, for damaged or incorrect items, a photo. We will either resend your order at no cost or refund you, whichever you prefer.
Late Orders
If your order has not arrived within the estimated delivery window described in our Shipping Policy, email us and we will track it down. If your order has not yet been delivered, you may also choose to cancel it for a full refund.
Order Cancellations
To cancel an order before it ships, email info@tryequora.com as soon as possible with your order number. If it has not shipped, we will cancel it and refund you in full. Once an order has shipped it cannot be cancelled, but you can still use the 90-day guarantee above.
Contact Us
Equora
1164 Bishop St, Ste 940 #467, Honolulu, HI 96813, United States
info@tryequora.com